Northshield replaced 9 windows in our house. Our only complaint would be that the colour doesn't really match the sample we were shown.
The woman we first encountered in the showroom was pleasant and helpful. There are only so many things she could tell us in the showroom but it was enough to convince us to book an appointment with a salesman.
Walter, the fellow who came to our house, wasn't really a salesman at all and yet he knew exactly what he was doing. Answered all of our questions, clearly knew his business inside and out, was patient with us, made some really helpful suggestions, and just generally made us feel confident and comfortable.
Next came Vladimir. He came to do the final measurements and to verify the details of each window. Another very very knowledgeable guy. Clearly an expert in his field and yet friendly and patient with us.
The team of men who came to do the install were all very much polite and professional. Their workmanship is first rate.
In the end, what I know is this, the new windows are in, the drafts and rattles from the old ones are gone, the price was fine, the quality is A1, and every single individual along our journey was a genuine pleasure to work with.