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Make Sure To Ask Your Installer These SIX Questions

So you’re looking for a company to install new windows or doors? Well, it can be a lot like looking for a new employee. You are in charge here and it’s important that you’re making the best decisions possible for your home. You don’t owe the contractors anything unless you’ve signed an agreement, so before that happens, be sure that you’re making the best choices. 

Check out these suggested questions to ask your window or door contractors. Make sure you’re educated before the job begins so you know what to look out for and how to handle possible upcoming challenges. You’re not just installing windows or doors, you’re making a real investment in your home and that’s worth taking very seriously.

 1. Does the company provide their own insurance?
Any installer or contractor should invariably show up with detailed liability insurance to protect the both of you in the unlikely instance of an on-site accident. It’s definitely okay to assume that they’ve come prepared with the proper insurance behind them, but always make sure to ask just in case. There are a number of reasons a contractor may not be equipped with insurance, and each of the reasons can be interpreted as a red flag. Some reasons a contractor doesn’t come with their own insurance can include: they cant’ afford it, they’re not full time, they’re new to the industry etc. If they don’t have insurance, it might not be the best fit for your project.

2. What’s their detailed estimate or cost proposal?
By the time the contractor shows up to the job you should have an excellent idea of how much the project is going to cost. Ask about fees right away, from the very first phone call. Many businesses will offer you a quote over the phone or after a first inspection. If you’re not sure it’s the best cost for the project, you can always shop around to get a sense of what other companies are charging for the same work.

In short, an estimate is something you will ask for right away. Make sure you find out about all costs associated with the contract and not just the preliminary costs. What are your options? Can you lessen the financial strain in any way? Is there anything you don’t need?

3. What is their choice of product?
Have you been offered a choice of quality? Was there a price difference between these options? Are you fully understanding what materials are being proposed for the project, and were you given other options?

4. What’s their schedule like?
Are you able to ask for the dates and times that work best for you? Do you have a busy workweek? Find out what their timelines are like before you agree to anything. Your schedule is what matters most, so don’t allow anyone to bully you into a timeline that negatively affects your work life or personal life. The right company or contractor will make it work when it works for you.

5. What are the manufacture warranty specifications?
Make sure to understand what the contract or agreement you’ve drafted means and entails. Read the fine print and ask any questions you might have about the warranty and how it relates to the installation and labour/workmanship. You might be surprised by what’s missing. Don’t be afraid to ask about language you don’t understand. Legal language can be a little confusing and it’s important you understand what you’re signing. 

6. What happens in the case of an issue or complaint?
Do they have a history of court cases? Have they ever had their license suspended? Try to figure out how your contractor tackles these sort of problems when the time comes around. You can even request a referral from a job that handled a complaint. Problems have the possibility of happening no matter what industry you’re working with, but what matters is how a business or contractor handles these sort of obstacles.

Do you need to replace any of the windows or doors in your home? NorthShield has you covered. Call us today for a free, no obligation quote on your new windows or doors! NorthShield is Canada’s premier window and door installation service, offering the best and most reasonable rates you’ll find.

Contact us today for more information:

Windows & Doors Inc.
Winnipeg (204) 272-3725
Toronto (905) 326-3444




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Google Rating
Sanjay Tamang
2 months ago
Love our new windows and doors. We had all our windows replaced on the main floor, side door and front door, as well as the storm doors. The installation team was great. They removed the existing awning and were really great at cleaning up after the work. There were a couple of issues after the install, but the after sales service team of Alex and Walter were able to resolve it promptly. Great advice from Walter about keeping the humidity inside the house to maintain the windows, and also how to operate them properly. And thanks very much Alex and team for buying the doorbell and installing it for us, as well as fixing the bottom part of the door frames to cover holes on the flooring. Appreciate all your hard work and for going the extra mile. Will definitely recommend your company to friends, neighbors and family.
Thomas Carlyle
a week ago
NorthShield did an excellent job with our house. They were the lowest price our of 4 companies I contacted for quotes. The windows look beautiful, and the molding is very well done. The installation was very quick, they replaced all of the windows in our house in about 4 hours. They cleaned up everything completely afterwards inside and outside, you can't even tell they were here! Very professional, very high quality installation, materials and work. I would highkly recommend them.
Courtney Schappert
2 months ago
Likely a good company for windows, installers seemed competent. However for doors they seemed to have much less experience. My salesman left the company midway through the process and I wasn't informed, and turns out some miscommunication between him and I led to a product I didn't want. The door is nice, just not what I had thought I ordered, and it took about 4 months to get, so I accepted it. The paint also chipped after they left, which leaves a bad feeling (even though that's more of a manufacturer issue than NorthShield issue). I'm not saying these guys are going to be bad for you, but I'm not thrilled with my result. REPLY December 5, 2018: I had called about the paint chip and wrong door options already at the time and was told there was no recourse for me. The paint chip was there when I came home from work after the door was installed, but you provided a picture the installers took before the paint was chipped, so at that time I was told there was no recourse. The wrong options I was told was due to a salesman who took my order having left the company, and there was no paperwork showing my chosen option (no door handle hole to be cut). I will call again tomorrow and update this with the results of that conversation.
Carl To
4 months ago
Alex and the team at north shield were amazing. Great customer service, along with a great team of installers. North shield replaced my 2 front living room windows in 1 day. They even took away my awning! Highly recommended
3 months ago
Very professional workers that despite finding, no vapor barrier and wood rot on our deck, fixed it right and continued to install our very beautiful door and side light without complaint. I would highly recommend Northshield to any friends, neighbors or anyone else. I am a very Happy, Happy Gal with my beautiful new door!
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