Privacy policy


 Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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Google Rating
4.8
Sanjay Tamang
3 months ago
Love our new windows and doors. We had all our windows replaced on the main floor, side door and front door, as well as the storm doors. The installation team was great. They removed the existing awning and were really great at cleaning up after the work. There were a couple of issues after the install, but the after sales service team of Alex and Walter were able to resolve it promptly. Great advice from Walter about keeping the humidity inside the house to maintain the windows, and also how to operate them properly. And thanks very much Alex and team for buying the doorbell and installing it for us, as well as fixing the bottom part of the door frames to cover holes on the flooring. Appreciate all your hard work and for going the extra mile. Will definitely recommend your company to friends, neighbors and family.
Thomas Carlyle
a month ago
NorthShield did an excellent job with our house. They were the lowest price our of 4 companies I contacted for quotes. The windows look beautiful, and the molding is very well done. The installation was very quick, they replaced all of the windows in our house in about 4 hours. They cleaned up everything completely afterwards inside and outside, you can't even tell they were here! Very professional, very high quality installation, materials and work. I would highkly recommend them.
Courtney Schappert
3 months ago
Likely a good company for windows, installers seemed competent. However for doors they seemed to have much less experience. My salesman left the company midway through the process and I wasn't informed, and turns out some miscommunication between him and I led to a product I didn't want. The door is nice, just not what I had thought I ordered, and it took about 4 months to get, so I accepted it. The paint also chipped after they left, which leaves a bad feeling (even though that's more of a manufacturer issue than NorthShield issue). I'm not saying these guys are going to be bad for you, but I'm not thrilled with my result. REPLY December 5, 2018: I had called about the paint chip and wrong door options already at the time and was told there was no recourse for me. The paint chip was there when I came home from work after the door was installed, but you provided a picture the installers took before the paint was chipped, so at that time I was told there was no recourse. The wrong options I was told was due to a salesman who took my order having left the company, and there was no paperwork showing my chosen option (no door handle hole to be cut). I will call again tomorrow and update this with the results of that conversation.
Carl To
5 months ago
Alex and the team at north shield were amazing. Great customer service, along with a great team of installers. North shield replaced my 2 front living room windows in 1 day. They even took away my awning! Highly recommended
Lois
4 months ago
Very professional workers that despite finding, no vapor barrier and wood rot on our deck, fixed it right and continued to install our very beautiful door and side light without complaint. I would highly recommend Northshield to any friends, neighbors or anyone else. I am a very Happy, Happy Gal with my beautiful new door!
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