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Windows and Doors Companies: Canadian Choice vs. Ecoline Windows

Review of Canadian Choice


Canadian Choice specializes in installation and replacement of all standard types of windows and doors. The company also offers custom shaped windows made from vinyl. Patio and entry doors are among their many fortes. The company has a rating of 89% on HomeStars and it also has an A rating on BBB. Canadian Choice serves Alberta, Manitoba and Southern Ontario. The doors and windows are manufactured in their facility at Ontario. Their products are Energy Star Rated and WindowWise certified.


windows-canadian-choice Canadian Choice has a standard warranty on their materials and limited warranty on their services. The lifetime warranty applies to vinyl parts. In Canada, a lifetime warranty is usually 20 to 25 years. Many companies are a little vague or ambiguous about the exact terms. Canadian Choice makes everything amply clear on their official website. There is a section dedicated to the warranty wherein you can find out everything about the lifetime warranty of their products.


The company has been in business since 1975 but it started operating locally in 2011. The company has a favorable rating on HomeStars and Better Business Bureau and the customers they have served in recent months are content with their solutions. Canadian Choice has apparently addressed the issues pertaining to customer service. They have become reasonably steadfast with their turnaround times and the managers responsible for the projects in the region have adopted a hands-on approach. Presently, Canadian Choice Windows & Doors is one of the best of 2018 in the niche on HomeStars.


Review of Ecoline Windows


Ecoline Windows also has a rating of 89% on HomeStars but it is rated A+ on BBB. It has been in business since 2001 and it has been operating in the region since 2009. The company has recorded substantial growth in Calgary, Winnipeg and Edmonton in recent years.


ecoline-window Furthermore, Ecoline Windows specializes in new installation and replacement. The company deals with vinyl windows and has all standard types and styles, such as bow or bay and custom shaped windows. Triple pane slider window is one of their prime fortes. All the windows Ecoline deals in are manufactured in Ontario.


Ecoline Windows provides a warranty of 25 years on hardware and parts. The same warranty applies to glazing and sealed units. This is effectively a lifetime warranty. The warranty on labor and other services is five years. Ecoline Windows has a credible track record but it has had serious problems with its customer service and communication. Many homeowners have complained about their turnaround time. A core commonality across complaints was the time it took for the parts to arrive. This was a serious problem, especially when anyone needed urgent windows replacement. Ecoline has addressed these problems and has managed to solve most of them. The company is still committed more to the quality of the solutions than a quick turnaround time. This is primarily because it intends to deliver long-lasting solutions than temporary fixes. Many of their clients realize the importance of time but some do need a more urgent response, not just the quote or the proposition but the actual installation or replacement being carried out.


Canadian Choice vs. Ecoline Windows


Canadian Choice has a long and rich legacy. It has affordable vinyl windows and its expertise has been proven time and again. Ecoline Windows does not have as long a history as Canadian Choice but it has established its credibility and reliability in the short span of time it has been in business. The young company has a penchant for durable solutions and this augurs well for homeowners. Both companies claim to have affordable solutions so eventually it boils down to the actual quote depending on the type of windows or doors you choose.


Going by the ratings and the reviews, both Canadian Choice and Ecoline have had their fair share of problems. Their merits and demerits should be factored in at the time of consideration. You can discuss your needs with both the companies. Ecoline has a dedicated section on its website where you can explore financing options. Canadian Choice offers 0% financing. It also has a 10% discount for senior residents. Lately, Canadian Choice has been offering substantial discounts on new window installation. There are some financing options where you don’t pay anything for the first few months. The monthly installments are also reasonable depending on how you want to work out the repayment. Ecoline has a handy window replacement cost estimator on its website. It is simple to use and informative.

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Google Rating
Sanjay Tamang
3 months ago
Love our new windows and doors. We had all our windows replaced on the main floor, side door and front door, as well as the storm doors. The installation team was great. They removed the existing awning and were really great at cleaning up after the work. There were a couple of issues after the install, but the after sales service team of Alex and Walter were able to resolve it promptly. Great advice from Walter about keeping the humidity inside the house to maintain the windows, and also how to operate them properly. And thanks very much Alex and team for buying the doorbell and installing it for us, as well as fixing the bottom part of the door frames to cover holes on the flooring. Appreciate all your hard work and for going the extra mile. Will definitely recommend your company to friends, neighbors and family.
Thomas Carlyle
a month ago
NorthShield did an excellent job with our house. They were the lowest price our of 4 companies I contacted for quotes. The windows look beautiful, and the molding is very well done. The installation was very quick, they replaced all of the windows in our house in about 4 hours. They cleaned up everything completely afterwards inside and outside, you can't even tell they were here! Very professional, very high quality installation, materials and work. I would highkly recommend them.
Courtney Schappert
3 months ago
Likely a good company for windows, installers seemed competent. However for doors they seemed to have much less experience. My salesman left the company midway through the process and I wasn't informed, and turns out some miscommunication between him and I led to a product I didn't want. The door is nice, just not what I had thought I ordered, and it took about 4 months to get, so I accepted it. The paint also chipped after they left, which leaves a bad feeling (even though that's more of a manufacturer issue than NorthShield issue). I'm not saying these guys are going to be bad for you, but I'm not thrilled with my result. REPLY December 5, 2018: I had called about the paint chip and wrong door options already at the time and was told there was no recourse for me. The paint chip was there when I came home from work after the door was installed, but you provided a picture the installers took before the paint was chipped, so at that time I was told there was no recourse. The wrong options I was told was due to a salesman who took my order having left the company, and there was no paperwork showing my chosen option (no door handle hole to be cut). I will call again tomorrow and update this with the results of that conversation.
Carl To
5 months ago
Alex and the team at north shield were amazing. Great customer service, along with a great team of installers. North shield replaced my 2 front living room windows in 1 day. They even took away my awning! Highly recommended
4 months ago
Very professional workers that despite finding, no vapor barrier and wood rot on our deck, fixed it right and continued to install our very beautiful door and side light without complaint. I would highly recommend Northshield to any friends, neighbors or anyone else. I am a very Happy, Happy Gal with my beautiful new door!
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